Shipping & Returns

This shipping, return, and exchange policy was last updated on April 24th, 2025.
 

Thank you for shopping with and supporting Creations by Splinterz, LLC

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If you are unhappy with your purchase for any reason, please review our refund and exchange policy below. If you have further questions, you may contact us at splinterzwoodshop@gmail.com,call us at (970) 671-6384 or fill out the form at the bottom of the page.

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Shipping:

• All orders are filled within 2-4 business days unless prior arrangements have been made. 

• Local pick up/drop off can be arranged for the Durango/Bayfield area. Please contact us PRIOR to placing your order. 

• All items are shipped from Bayfield, Colorado, by USPS. 

• Shipments are processed Monday through Friday, except for public holidays.

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Returns & Exchanges:

We do not accept returns or exchanges on any of our customized products. 

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Refunds:

Your satisfaction is our highest priority. If your product(s) have arrived damaged or defective in some way, please contact us immediately at  splinterzwoodshop@gmail.com  or call us at (970) 671-6384 to obtain a refund or replacement. ​

• Refund/replacement requests must be made within 15 days of receiving your order.

• Requests made past 30 days will NOT be subject to refund or replacement for any reason. 

• Your original shipping cost will NOT be refunded. 

• You will NOT be charged shipping for replacement product(s).

• Please allow approximately 10 business days for refund or product replacement.